Accessibility at Kew Gardens

Ticket prices

Free entry for:

• essential carers, personal assistants, support workers and next of kin accompanying disabled visitors
• registered blind and partially-sighted visitors

Disabled visitors qualify for a concession ticket.

Those on Universal Credit qualify for a £1 ticket. Visit out tickets and prices page for more info.

Getting around

The Gardens are largely flat, with tarmac paths in most places.

• If you require assistance finding your way would, please ask a member of staff and they will be happy to direct you.
• The Gardens are under a flightpath and there are often vehicles and machinery at work in the Gardens and this could cause significant noise.
• All recognised guide, assistance or service dogs – including assistance dogs in training – are welcome in the Gardens. We ask that they are recognisable, with a lead or harness that identifies them as working.

Accessibility map

This map prioritises accessibility information and highlights areas in the Gardens of sensory interest. It also includes a zoomed-in map of part of the Gardens, to help you navigate the busiest area.

We recommend you use this alongside our visual guide to help you plan and enjoy your visit to Kew Gardens.

Download our accessibility map

Attractions 

Glasshouses 

• The Temperate House and Alpine House are accessible by wheelchair and mobility scooter.
• The Palm House is accessible by wheelchair but not mobility scooter.
• The Princess of Wales Conservatory is accessible by wheelchair and mobility scooter. The upper floor is not accessible to wheelchairs or mobility scooters. During the annual Orchids festival, only wheelchairs are permitted.

Galleries

• The Shirley Sherwood Gallery of Botanical Art has a ramp to enter the gallery and is fully accessible by wheelchair. 
• The Marianne North Gallery is fully accessible by wheelchair and can be entered via a platform lift near the Temperate House gate. The Marianne North Gallery is larger than the Shirley Sherwood Gallery, and can therefore accommodate a larger electric wheelchair.

Please note that the galleries are not accessible for people using mobility scooters, however we can provide manual wheelchairs for visitors to use on arrival. Visitors using electric wheelchairs are also welcome.

Historic buildings 

Kew Palace is accessible for wheelchair users, offering assisted wheelchair access into the building and an accessible lift.  

Due to the historic nature of the narrow corridors and doorways in Kew Palace, small wheelchairs are required. Mobility scooters are not permitted in Kew Palace or the Royal Kitchens.  

All recognised guide, assistance or service dogs – including assistance dogs in training – are welcome in Kew Palace and the Royal Kitchens. 

Kew Palace has two manual wheelchairs that can be borrowed while visiting the Palace. There are a limited number of manual wheelchairs available to borrow at each entrance gate to Kew Gardens. 

Hearing loops

Hearing loops are installed at the gate tills, retail shop tills, and catering counters.